Inattentional blindness: Why we miss what’s right in front of us
Why do we miss things right in front of us? The Invisible Gorilla experiment reveals how focus shapes what we notice, and what becomes invisible.
Read the post →Usually profound, occasionally profane.
Richard on brand, culture, identity and change, written the way he speaks. No corporate-speak. No fluff.
Brand doesn’t just sit in Marketing. It lives everywhere. In Operations, HR, Finance, Sales, Product, and Leadership.
What is responsible AI? Getting AI right means more than making it safe. It means deciding what AI should do, who it serves and where the limits lie.
How do limiting beliefs hold you back? Roger Bannister's four-minute mile reveals what can happen when someone redraws the boundary of what's possible.
Does corporate reputation really affect business? The scandals surrounding the Big Four reveal an uncomfortable truth about brand, trust and market power.
How does product reputation affect a brand? Johnson’s Baby Powder shows what happens when an iconic brand asset becomes a reputational liability.
Most businesses measure attendance, hours and activity. Here's why the real measure of a high-value employee is impact, and what Latrell Mitchell proves about it.
Your answer to one question quietly sits underneath how you lead, trust, risk and react. Here's how a friendly or hostile worldview shapes your life.
Gallup puts employee engagement across Australia and New Zealand at 21%. Here's why four out of five people aren't engaged, and why more values statements won't fix it.
Fear of failure stops people taking the risks that growth, creativity and change require. Here's why avoiding failure quietly removes the best parts of life.
Brand strategy decides what you stand for. Content distributes it. Here's why more posts, clicks and impressions will never fix weak positioning.
How did Donald Trump build his personal brand? From property and TV to politics and government, his name eventually became the product itself.
We draw lines around ourselves. I’m not creative. I’m too old. I’m not ready. Not facts. Stories repeated until they harden into limits ...
Are your company values showing up in hiring decisions, performance reviews, leadership behaviour, and everyday conversations?
“I don’t let the old guy in.” That line stayed with me, as a 65 year old guy, because it has nothing to do with age and everything to do with attitude and identity.
I am delighted to be listed again in the World's Top 30 Brand Professionals for 2026. This is the 13th year in a row that I have been listed.
Branding is not the garnish, it’s the fuel. And if you don’t invest in it now, you’ll pay for it later, with higher costs and lower loyalty.
How I uncover hidden truths, feelings, insights, and opportunities for organisations, businesses and brands.
An Australian businessman was at the pier of a small coastal Samoan village when a small boat with just one fisherman docked. Inside the small boat were several large yellow fin tuna.
If you believe your inner critic, it becomes your reality. If you peel back the curtain, the goldfish bowl cracks, and the ocean of potential opens wide.
Self-doubt is the silent, invisible virus that infects people at every level of business. People don’t talk about it, but it runs deep.
Most people could write an essay about why they’ll fail, but they can’t even finish a sentence about why they’ll win.
Jaguar's "We’re here to delete ordinary. To go bold. To copy nothing” feels like an ordinary copy of a whole lot of stuff I’ve seen before.
Child abuse happens because 75% of the childcare centres are profit-driven enterprises, not purpose-led services.
The story of Ric Elias, who was on Flight 1549 along with 154 other passengers and crew, is such a powerful WAKE UP CALL!
When it comes to just you and the mirror, who do you see? Do you like the person looking back? Do you feel good about him/her?
Three men on a bridge site doing the exact same job, with three very different answers. Great branding creates purpose, and purpose transforms business.
The map of the world you grew up with isn't the only view, and neither is the map of your life. Flip your story and see what opens up when you do.
ARE YOU LIVING LONGER? Or are you just taking longer to die? Yes, we’re living longer. But not necessarily better.
Tesla isn’t just suffering from a PR crisis. It's in the midst of a full-blown reputational implosion, fuelled by CEO, Elon Musk.
Branding is built from a delicate balance of strategy, psychology, design, storytelling, and experience. It's not for dummies.
Your brain thinks, and you experience the thoughts. But are they actually yours? Or do your thoughts come in a pre-set box of thoughts?
Most “professional” branding is painfully boring. It’s stuffed with meaningless buzzwords. When you brand make sure to be real.
There was a champion greyhound, the fastest racer on the track. He had never lost a race. Then, one day, without warning, he retired. Why?
My job is to help businesses see what they don’t see. Knowledge is nothing. Awareness is everything ...
For many years, fear of judgment kept me small. I second-guessed myself, hesitated to speak up, and stayed silent when I had something to say.
Affordability, efficiency, features, and new innovations matter more to many of today’s buyers than the car brand history and pedigree.
Imagine if your life was filmed, and you got to do your own, real edit. What would you leave out? What would you be afraid to leave in?
We need to take more risks, even if it makes us uncomfortable. And MAFS was about as uncomfortable as it gets.
Authenticity (and MAFS) is not for the faint-hearted. When you are being authentic, while you will attract some, you will repel many others.
MAFS one of the most stressful experiences of my life because they place a premium on creating “drama” and situations of heightened stress.
Every person who went on MAFS was vulnerable, because they opened themselves up to the experiment, the cameras, and the whole bloody world.
I want to share some reflections of the day I stepped out of my comfort zone by agreeing to appear on Married at First Sight.
Brand Value. The latest 2024 report on the world’s most valuable brands has just landed, and here are some interesting observations:
Daihatsu lied about the safety of their cars by falsifying crash tests – across 64 models, going back more than three decades.
Branding is about creating the future. And the tool we use to create that future is language. Yes, powerful words!
Companies set out the vision and the aspiration, people make things happen. The question is: do your people want to make it happen?
Here's a tip: If you're heading to a job interview, try not to tell people to go fuck themselves on the way there - they might end up being your interviewer.
In the past, the knowledge and experience of ‘the old’ was the best instruction for ‘the young’. Today we live with a new set of realities.
Porsche sold Nick Murray a 911. It was a lemon: spent 60 days being serviced. So Nick asked for a replacement, and Porsche said "no".
Grant McGaugh is a guy who loves brands and branding, and he recently reached out to me for this interview.
Phillip Adams wants his slogan back. Customers want their bags back. Qantas wants its reputation back. Time will tell where it will land.
The Nike logo was designed by graphic designer Carolyn Davidson in 1971 for $35. Phil Knight didn't love it, but it grew on him.
Salvador Dali designed the Chupa Chups daisy flower logo in an hour. More than 50 years on it's as relevant and potent as ever.
Is the voice in your head a champion for who you are, or is it a constant reminder of how inadequate you are?
I'm a motivational speaker with a massive fear of rejection. I do it to challenge myself by facing my fears.
Leaking confidential Federal Government tax plans to clients for financial gain is pretty a pretty woeful act.
What a purpose-driven power brand strategy is, why it matters, how power brands build value, and how to engage employees through your brand.
Your brand is uniquely placed to be the force for a better world by serving humanity and aligning its purpose with human ends and goals.
Sharing some feedback from three of my talks last month; ranging from creativity to branding and a Real YOU motivational kick up the butt.
Is it worth alienating some people because of my swearing? And the answer to that question is an unequivocal, “Fuck yes!”. And here’s why.
Your brand is not something you add to your business, it's the reason your business exists. Branding consultants just don't get this AT ALL.
In the mid-twentieth century, two remarkable thinkers emerged as pioneering voices in the Human Potential Movement.
Trust - the latest report card is in. From an Australian perspective, these are some of the highlights (or lowlights)
The richest man in the world doesn't own a tech, online retail, energy, or a media business. He owns 75 brands.
AI is powerful technology that's transforming our world, fast. But there are many red flags in the way AI systems are being deployed and used.
Richard will be delivering a 30-minute Power Branding session in Melbourne, Australia, for Melbourne Pharma Marketers in March.
Richard will be delivering a 2-hour Light Your Fire! session to 150 young NGEN professionals who work in media, marketing, and advertising.
Richard will be delivering a 2-hour Real YOU session in Brisbane, Australia, for CitrusAd’s Global Leadership Team.
You have to jump - to take the leap of faith in yourself. Too many people hang around on the edge of the cliff of life, watching others soaring by.
In a world of change, the one constant you can always depend upon is what people want, how people like to be treated, and what you can do to win people over.
How can you begin to satisfy your desire for ‘greater freedom’? I think it requires addressing these three challenges.
Here are the top five regrets of the dying. What’s your biggest regret so far? AND WHAT ARE YOU DOING TO CHANGE IT!
Last week it struck me, as I was sitting in a company meeting on Monday afternoon, how many people in the room were playing dead.
Your intentions for the day affect what you do, what you experience, and how you experience it
Branding is not something you add to your business, it's the purpose and passion that propels everything your company does.
There is that part in us with an itch to let go, to walk the road less travelled, to walk out, to shout out, to throw the dice, to take it to the limit.
As 2022 comes to a close, and after a really hectic three years, these are my 5 astounding truths about your career. And they're probably the same five truths I would have written three years ago.
When it comes to recruiting and employing older people, ageism - the stereotyping and discrimination of people on the basis of their age - is alive and well.
Let’s talk about death. Why? Because is the one thing that’s going to happen to each and every one of us, guaranteed.
The people who matter to you aren't rich and famous. Take this quiz and see for yourself.
Employees were almost three times more likely to leave a role because of poor leadership, compared to wanting to be paid more.
Adapt or die! 10 tips for brands today.
Here's a lesson in how to change your priorities and better manage your time that I use in my talks and workshops.
There is no playbook: we’re all just figuring shit out as we go along. And when all’s said and done, what other bets can you make that are going to be as sure a thing as betting on yourself? Answer = None. You are the best bet there is so always bet on yourself.
One Friday evening my son Nick and I had the mighty privilege of watching Nigel Kennedy and his band play Jimi Hendrix.
Stop living your life with the handbrake on and step out of your comfort zone.
Resumes are not a true reflection of who you are and what you can do.
Using Maslow’s Hierarchy of Needs as a framework for understanding consumers’ needs, these are some of the how to win waves that brands would do well to ride in 2022 and beyond.
The motivation behind this new focus on company culture is share price and risk management. No matter. If this leads to workplaces where people are more engaged and satisfied at work, long may it last.
“Normal” died this year as a new reality shaped our lives. Covid_19 took away a lot of what we considered “normal” everyday life.
The lady who cleaned our classroom taught me the greatest lesson. Covid proved it: the people who matter most don't wear capes, they mop the floors.
This period of confinement is your opportunity to appreciate a great deal of what you generally see without ever properly noticing. Enjoy it.
A Covid-19 reality check on Australia's numbers, and why the cost of lockdown is way too high. The economy is smashed and too many people are suffering.
If sex is no longer the BIG taboo, what is? What would be The Book that parents might slip to their kids, without ever admitting it openly?
I’m tired of being obsessed with memories of the past. Try instead to invent a current life worthy of seeing through the lens of my mind.
My first job in Australia was on J&J's loved and trusted baby brands. Now Johnson & Johnson has been fined AUS $844 million as an opioid 'kingpin'.
Former Yum! Brands CEO David Novak says the secret to great leadership is never having a guy like Bob working for you. And it's the leader's fault.
'Crazy busy' has become a boast disguised as a complaint. Why we're addicted to busyness, what it costs us, and why life is way too short to be busy.
Weed stretches time, which is how jazz greats like Louis Armstrong found music within music. So why is it still a brand damaged by 100 years of propaganda?
It’s easy to think the world is getting worse and worse by the day, when in fact it's better then ever.
No child-proof lids, no seat belts, no bike helmets, and water straight from the garden hose. If you were born before 1980, count your lucky stars.
There are three kinds of relationships you can have with your work: you either have a job, a career, or a calling.
What are the attributes of peak performance? This is a fundamental question, that goes right to the heart of work, talent, and great people.
Because whenever you think or you believe or you know, you’re a lot of other people: but the moment you feel, you’re nobody-but-yourself.
It's the holiday season. That time of the year when we reach out to others who are less fortunate than ourselves, whoever or wherever they may be, and make a difference in small or big ways to them and their lives.
The number one career regret? Taking the job for the money. What really drives job satisfaction isn't pay, it's respect. How much weight do you give money?
Fear is like a handbrake that holds you back. This is how to get out of your comfort zone and start thriving.
Most of us dabble through life, majoring in minor things. At 58, with another whole career in front of me, I'm recommitting to playing BIG.
Nobody's eulogy mentions their sales targets, Porsche or MBA. So why do we spend so much time living our résumé and so little living our eulogy?
Myths teach us that anything is possible. So why do we halve ourselves until we're a fraction of our potential? Listen out for your Call To Adventure.
Real people turn up and say, "This is who I am" - because they don't give a fuck what the group thinks. That's authentic.
One in four people has a mental illness any day of the week, and I'm one of them. Stephen Fry talks openly about bipolar disorder and the stigma around it.
Five briefs Michelangelo could have been given to paint the Sistine Chapel, and the one he actually got. So what sort of briefs are you dishing out?
A bad boss is the number one reason people quit their job. But the real boss of you is YOU, and chances are you're the worst boss in the world.
I control how you feel, be it cheerful or miserable, up or down. I am your attitude.
How to crush a man - bore him to death at work - by Fyodor Dostoyevsky [he who knows the true meaning of “punishment”]
If you can say yes to three or more of these ten reasons, it's time to find a mirror and ask yourself what the fuck you're doing with your life.
The banks spend hundreds of millions telling us how great they are, then don't keep their brand promises. How they lost their way, in 3 chapters.
The greatest obstacle to change in your work and your life is being trapped inside your worldview. It's time to meet some different people.
Shareholder wealth is not a business input. Shareholder wealth is an output i.e. it happens "as a result of" doing these four things:
People leave managers, not companies. Gallup says managers drive 70% of the variance in engagement. So give your people an amazing manager.
Salary is never the top driver of employee engagement. So what really motivates you? Money or motivation? Just don't let the money rule your whole life.
Great brands have a point of view, and so do great people. Draw a line in the sand, and if nobody's upset by who you are, you aren't pushing hard enough.
Company values stuffed with tired clichés lead to feeble outcomes. Swap them for rich, positive, emotionally charged words that make things happen.
One thing I do know about creative people is that their work is an expression of their ideas, and their ideas only. And it's a hard sell.
In an era of fake news, the truth is hard to find. How The New York Times turned real journalism into pure brand advertising, down to the shutter noise.
The 2018 Edelman Trust Barometer makes appalling reading for Australia. Trust is the most valuable currency in the world, and branding is how you earn it.
Portia Nelson's Autobiography in Five Chapters. The same street, the same deep hole, and how long it takes to finally walk down another street.
Is the voice in your head a champion for who you are, or a constant reminder of how inadequate you are? You are not that voice. Listen to your heart.
I hope that H&M intends to and can and will keep all of its promises in future - ethically, honestly, and responsibly.
To think that Diet Coke is now going to be lapped up by millennials just because the packaging is slimmer and it has four new flavours is, in my view, a very big call.
Michelangelo saw the statue inside the stone. What if we did the same for every child, and every person, and simply gave them all an A?
I've worn Doc Martens for 33 years. Here's why they're one of my most loved brands: a history of standing for something, and a boot like no other.
Two Prime Ministers, a string of furious intruders and the secret that calms them all instantly. Rule Number 6: don't take yourself so seriously.
In Japan they even have a word for it: karōshi, death by overwork. Four real cases, from 110-hour weeks to 34 hours of continuous duty. Go figure.
Tesla nearly died in 2008. Now there's a three-year waiting list. Tesla isn't just a car or a brand, it's the mother of all missions.
Millennials (Gen Y, born 1980-2000, aged 17-37) aren’t driving motorcycles. And that’s really hurting Harley-Davidson.
The world's most expensive perfume, Imperial Majesty by Clive Christian is sold at $435,000 for a 16.9oz bottle.
Conor McGregor turned up to face Floyd Mayweather in a bespoke David August pinstripe suit. Look closer and the pinstripes spelled two very rude words.
Coca-Cola is set to remove Coke Zero from Australian shops with the launch of Coca-Cola No Sugar. This is their third sugar-free product.
Walk through any office for five minutes and you get the smell of the place. Thriving employees come from changing the context, not the people.
Habit is the enemy of difference, originality and creativity, and nobody even knows it's happening. Rather be an outsider than a trapped goldfish.
The more obsessed we are with money and stuff, the more we stray from the things that matter. So what really motivates you? Money or the box?
Ask people 'What is your greatness?' and they under-sell themselves. Ask their colleagues and the accolades pour in. Everyone has greatness already.
My Global Brand Guru ranking moved from #12 to #3. Does anyone give a shit? Here's why it matters, and why great branding is anything but simple.
A dog chases a rabbit for fun. The rabbit runs for its life. A fable from Aesop on why your performance depends on your motivation.
Are people less attracted to smoking simply because the packs are devoid of any and all branding?
PwC built its brand on accuracy, then fumbled the Oscar envelopes. How a couple of envelopes became a symbolic hit to everything the firm stands for.
Diesel and Airbnb took a stand against Trump's policies, knowing some would boycott them. Being true to who you are beats being all things to all people.
Workplaces obsess over input and hours worked. But thinkers and creators should be paid for the value of their ideas: their output, not their time.
Work-life balance: there is no distinction between ‘work’ and ‘life’ if your ‘work’ is as much a part of your ‘life’ as your ‘life’ is.
The 2017 Edelman TRUST Barometer revealed the largest ever drop in trust. Talk is cheap. Companies need to walk their talk and DO things to earn it.
The bumblebee is not supposed to fly. Its body is too heavy and its wing span is too small. And yet it flies.
Free books, queue jumping, $380 jeans and $4 bottles of water. We like to think we behave rationally, but when it comes to brands we really don't.
Broke, evicted and sleeping in a bus terminal, Sylvester Stallone refused to sell Rocky unless he played the lead. A dream, a script and a lot of fight.
I don’t get the mentality of being head-down sad on a Monday morning. You know those people who live for weekends? They’re wishing their life away.
Carrots and sticks are the old operating system. Motivation 2.0 runs on autonomy, mastery and purpose: the intrinsic rewards that money can't buy.
When it comes to branding, sameness is death. Compliance over inspiration; obedience over boldness; being right over being awesome.
70% of business leaders said people don't love their job. The top regret of the dying shows why that matters: have the courage to live true to yourself.
Have you ever heard of an unbranded brand? The brand that’s so independent and self-assured that it doesn’t need to actually brand itself.
Most of us aim for a safe 7/10. Working with Data61 taught me about the moon shot, but I reckon the new target for your company and your life is Mars.
When I was 11 our class year sat a General Knowledge test. The last question took us all by surprise: The name of the lady who cleans the school?
Steve Young hangs up this sign outside his small dry cleaning business in Oregon. It helps unemployed people to get a job.
Back To The Future predicted 21st October 2015 surprisingly well. So what will our world look like thirty years from now? Mars, AI and driverless cars.
A CEO client asked me, 'My super power is pattern recognition. What's yours?' I didn't have an answer. Now I reckon every single person has one.
A mission statement that says "Make A Profit" won't inspire anyone. Language creates the future, so maybe it's time your company found a new narrative.
The famous Paul Hogan ad that promoted Australia to the world in the 1980s. Dated, sexist and cliched, sure. It's still totally awesome.
Three missionary companies, 2045 looming, and a lesson school got wrong: the world isn't an unsolved puzzle. It's an empty space waiting to be filled.
Like Monopoly, the game of acquisition never ends in enough, and it all goes back in the box. Play it if you must, but know it's only a game.
80% of Australian employees wouldn't recommend their workplace. If you can't recommend where you spend 70% of your life, can you recommend your life?
Why more money never feels like enough, why millionaires don't feel rich, and why even if you win the rat race, you're still a rat.
Fashion takes itself so seriously it becomes tedious and intimidating. This short film for Mercedes-Benz Fashion Week Berlin dares to take the piss.
My first job in an advertising agency was a Graduate Trainee at Saatchi & Saatchi on Charlotte Street, London.
Is your organisation run as a machine, or is it run as a living entity that displays the full range of human emotions?
A forged Max Ernst sold for $7 million. The painting never changed, only the story did. Same with brands: we don't buy the object, we buy the story.
Banks spend record sums on loyalty programs and CRM, yet it all comes down to one moment of truth: the spark between customer and frontline staff.
Michelangelo saw the angel in the marble and carved until he set him free. Brand strategy is editing, and so is life. I edited my world, and you can too.
Warren Buffett is worth $44 billion but behaves like a guy worth $44,000. Small house, no driver, no private jet. That's a regular guy brand.
It amazes and amuses me how the business of Digital, Data and Direct Marketing has forgotten the power of brand.
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“Using his methodology, he quickly cut right through to the heart of who we are and what we do, and delivered a Brand Blueprint for QBE across the globe that totally redefined how we saw insurance.”
“Richard's personal meld of creativity and integrity will have your whole company jiving to whatever messages you want.”
“Richard isn't just the brand guy. He's a brand guru.”
“Richard has a rare ability to simplify complex ideas, making them both clear and compelling.”

To book Richard for an event, talk about brand consulting, or check fees and availability, start here. Tell Richard what you’re working on and he’ll tell you whether he’s the right person for it.